Trade Login
About Innovation Project
Supporting Australian healthcare with care and reliability
Innovation Project gives healthcare organisations, businesses and households reliable access to essential medical, PPE and cleaning supplies, without the stress of supply disruptions or complicated procurement.
When care providers can rely on their supply partner, they can focus on what matters most: delivering quality care.
Call 03 9665 2777or email orders@innovationproject.com.au
10,000+products in range
ThomastownMelbourne warehouse
Free shippingon orders $200+
NDISregistered provider
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Send us a message
Who we are
A Melbourne supplier built around dependable supply
We support aged care facilities, hospitals, NDIS providers, schools and care organisations across Australia with dependable access to essential healthcare consumables and equipment.
Everything ships from our own warehouse in Thomastown, Victoria, so we know what's on the shelf and can tell you straight when it will leave.
- Gloves, masks and respirators
- Continence and personal care
- Wound care and first aid
- Cleaning, hygiene and paper products
- Mobility and daily living aids
Our mission
Quality healthcare products, accessible to all Australians
We exist to make quality healthcare products accessible to all Australians, delivering with care and reliability, no matter the circumstance.
That means clear pricing, honest stock information and real people who answer the phone.
Our vision
Australia's most trusted healthcare supply partner
We want to be known not just for what we supply, but for the way we care: improving lives, empowering communities and standing strong in times of need.
- Stock held locally in Melbourne
- In-stock orders dispatched within 2–3 business days
- Free standard shipping on orders over $200
- Trade accounts for organisations that buy regularly
What we stand for
The promises behind every order, from a single box of gloves to a pallet of continence stock.
Care first
We supply the people who look after others, so we treat every order like it matters, because it does.
Reliable supply
Essential lines held in our Thomastown warehouse so you aren't left short when it counts.
Straight-up pricing
Clear prices online, automatic quantity discounts, and trade rates for businesses.
Real people
Call or email and you'll deal with our own team, not a call centre.
Australia-wide delivery
Metro and regional delivery, plus New Zealand and international shipping.
Local pickup
Choose pickup at checkout and collect from our Thomastown warehouse.
Trade accounts
Free accounts for clinics, aged care, NDIS providers, cleaners and resellers.
Registered NDIS provider
We supply self-managed, plan-managed and NDIA-managed participants, with invoices that suit your plan.
What we supply
Everyday essentials for care, cleaning and the workplace, stocked in Melbourne.
Healthcare & personal care
Gloves, masks, respirators, wound care, continence and everyday clinical consumables.
Shop healthcare
NDIS, aged & home care
Continence, mobility and daily living products for participants, carers and providers.
Shop mobility & daily living
Cleaning & hygiene
Chemicals, wipes, paper and hygiene supplies for facilities, offices and hospitality.
Shop cleaning
Workplace safety & PPE
Protective gear for trades, warehouses, construction and industry.
Shop safety & PPE
Trade & resellers
Carton and pallet pricing for businesses that buy in volume or resell.
Trade & wholesale
Product advice
Not sure what you need? Tell us the job and we'll point you to the right product.
Talk to usHow ordering works
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1
Order online or call
Shop the website any time, or call 03 9665 2777 for help, quotes and bulk orders.
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2
We pick and pack in Melbourne
Your order is packed at our Thomastown warehouse and dispatched within 2–3 business days.
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3
Delivered or collected
Delivered Australia-wide by Sendle and local freight partners, or collect it from us.
About us: common questions
Can't see your question? Call 03 9665 2777 or email orders@innovationproject.com.au
Where are you based?
Our warehouse is at Factory 2, 196 Mahoneys Road, Thomastown VIC 3074. All orders are packed and shipped from there.
Who do you supply?
Aged care facilities, hospitals and clinics, NDIS providers and participants, schools, cleaning companies, hospitality, trades and industry, plus households buying for themselves or a family member.
Can individuals buy, or only businesses?
Anyone can buy online at the listed prices. Businesses that order regularly can also apply for a trade account.
Do you offer trade or bulk pricing?
Yes. Businesses can apply for a free trade account for trade pricing and carton and pallet rates, and many products also have automatic quantity discounts that apply in the cart. Apply for a trade account.
How quickly will my order arrive?
In-stock orders are dispatched within 2–3 business days from our Thomastown warehouse. Delivery then takes about 2–3 business days to metro areas and 5–7 business days to regional areas; WA can take longer. The Harley N95 Flat Fold 188 respirator ships the same business day when ordered by 12pm (Melbourne time), Monday to Friday.
How much is shipping?
Standard shipping is a $9 flat rate on orders under $200, and free on orders of $200 or more. Express shipping is $25. New Zealand is $25 (free over $250) and other countries are $50. The final cost is always shown at checkout before you pay. Full shipping policy.
Can I collect my order instead?
Yes. Choose pickup at checkout where it's offered and collect from our warehouse at Factory 2, 196 Mahoneys Road, Thomastown VIC 3074. We'll let you know when your order is ready.
What is your returns policy?
We don't accept change-of-mind returns, so please check product details or ask us before ordering. Faulty, damaged or incorrect items are covered by the Australian Consumer Law: email orders@innovationproject.com.au with your order number, a description and photos. Hygiene items (continence, personal care and consumable healthcare products) can't be returned unless faulty. Approved refunds go back to your original payment method within 10 business days. Full returns policy.
Do you ship outside Australia?
Yes. New Zealand shipping is $25 on orders under $250 and free from $250. Other countries are a $50 flat rate.
Are you a registered NDIS provider?
Yes. Innovation Project is a registered NDIS provider, so we can supply participants whose plans are self-managed, plan-managed or NDIA-managed. Ask us for a tax invoice with the participant's name and NDIS number. How to buy consumables with NDIS funding.
Let's keep your supplies running
Shop online, open a trade account, or talk to the team about what you need.